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No Ticket Refunds Starting Aug 15, 2021:

Up until August 15, we were allowing ticket holders to refund their orders upon request if they could not attend, despite our Terms & Conditions stating all sales are final. This was a COVID-19 courtesy exception.


With less than 20 days until Momento Con, no more refund orders will be processed for current ticket holders. This includes general admission tickets, as well as purchases for celebrtiy guest tickets for autograph, photo ops, and meet & greets (unless the guest cancels/postpones). All sales should be considered final.


If you cannot attend the event, you can sell or gift your ticket to another person, request for your balance to be added to your Momento Con store credit to use on our online Store, or have your ticket(s) transferred to Momento Con 2 (if applicable) happening on May 7-8, 2022.